Consumers are enjoying greater service offerings and competitive prices from the various telecom service providers since Singapore's telecommunication sector fully liberalised in 2000. However, some consumers may encounter some issues when using the service or when dealing with their operator(s). The following lists the common telecom issues faced by consumers and how they can be resolved by the individual or with their respective operator.

FAQs

• Internet and Broadband Services
  Connection Speed; Modem Jacking; Offensive Content; Secured Wireless Access

• International Roaming
  Charges; Cost-Saving Options; Network-related Issues

• Licensing
  General Information & Guidelines; Import Limits For Telecommunication Equipment; Enforcement of Telecommunications Act/Regulations; SBO Licence

• Telecommunications Services
  Billing Disputes; Full Mobile Number Portability; International Calling Card Services; Misrepresentation of Services; Mobile-Related;
  Pre-Paid SIM Cards; Quality of Service (QoS); Short Messaging Service (SMS); SIM Locks

• Postal Services
  Quality of Service (QoS)

• Unsolicited Communications
  Protection Against Spam; Protection Against Nuisance / Offensive Content

• Premium Rate Services